Batteries Included!: Creating Legendary Service
Book Details
Author(s)Nigel Barlow
PublisherRandom House UK
ISBN / ASIN0712680683
ISBN-139780712680684
AvailabilityUsually ships in 24 hours
Sales Rank4,139,762
MarketplaceUnited States 🇺🇸
Description
The last two decades have seen the rise of the service economy, where image and customer perceptions are crucially important in building a successful business. Nigel Barlow draws on two decades of experience in 20 countries to argue that the age of service has failed to deliver on its promises. He goes far beyond the standard business-speak cliches of customer service to show why merely satisfying customers is not enough. He explores with original examples and firsthand experinces why service so often falls short of customer expectations, and shows how to think and act to create legendary service in the reader’s own organization.
