How to Say it: Creating Complete Customer Satisfaction: Winning Words, Phrases, and Strategies to Build Lasting Relationships in Sales a nd Service
Book Details
Author(s)
Jack Griffin
Publisher
Prentice Hall Press
ISBN / ASIN
0735205256
ISBN-13
9780735205253
Availability
Usually ships in 24 hours
Sales Rank
#1,517,752
Marketplace
United States 🇺🇸
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Description
 A guide to effectively communicating with customers to create lasting—and repeat—business relationships.Â
This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples.Â
This book provides practical, results-oriented guidance for effective communication with customers through sample words, phrases, scripts, and strategies applied to real-world examples.Â
Unlike the vast majority of books that deal with customer communication, How to Say It®: Creating Complete Customer Satisfaction does not separate sales from customer service communications, but instead integrates them into a single book. Readers will learn how to:
- Speak the language of Yes by asking the right questions
- Get referrals through established customers
- Offer value through solutions, satisfaction, and trust
- Anticipate and preempt objections
- Own a problem by owning the solution
