Iconic Lessons in Operations Management

The processes of globalization, outsourcing, downsizing, lean manufacturing, and imports are both old and predictable. The challenge of this global market has resulted in cries for a political solution such as tariffs and trade restrictions, but this is a short-term fix. The issue has fundamental, economic roots that in the past were actually used for competitive advantages. Successful strategies can be found in the legacies of some of the great businessmen and leaders, such as Andrew Carnegie, Charles Schwab, Fredrick Taylor, George Westinghouse, Samuel Gompers, and others. The book uses the framework of an interview by the mythical steelworker—Joe Magarac—of these icons.