Customer Care Excellence: Create an Effective Customer Service Strategy (Professional Paperback Series)
Book Details
Author(s)
Sarah Cook
Publisher
Kogan Page Business Books
ISBN / ASIN
0749437928
ISBN-13
9780749437923
Availability
Usually ships in 1 to 2 months
Sales Rank
#2,663,478
Marketplace
United States 🇺🇸
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Description
Today's consumers are sophisticated, well informed and have high expectations of the services they want to receive. They want greater choice, speed of service and convenience, and will not be 'sold to' or manipulated. Companies that do not face up to these changes will lose market share.
