The Group Trainer's Handbook: Designing and Delivering Training for Groups

Condensed source of practical advice for training in groups of two or more people. Updated with the latest thinking, this comprehensive guide covers: The training process; Setting objectives; Developing a lesson plan; Training methods; Questions and responses; Handling problem people; Building rapport; Using your voice; Giving and receiving feedback; Non-verbal communication; Coping with stress; Visual support; The training environment and Evaluating training.