CIM Coursebook 99/00: Customer Communications in Marketing, Fifth Edition (Chartered Institute of Marketing)

Customer Communications is specifically developed and written for students studying for the Customer Communications module of the CIM Certificate. This book, as with the others in the series, has been completely revised to match the 1999 syllabus for the CIM qualifications.


It is designed to help you pass your professional examinations first time, and give you practical marketing knowledge for use in your further career. Butterworth Heinemann have worked in close conjunction with the Education Division of the CIM to make completely sure that the materials are up to date and exactly meet the CIM's requirements.

The book includes uniquely valuable material for the serious CIM student including
· Recent examination papers
· Glossary of key terms
· Highly interactive text with questions, activities and highlighted
key points
· The ONLY workbooks to include the CIM senior examiners own specimen
answers and examination reports






Officially endorsed by the CIM
Approved by the CIM Chief Examiner
Written by CIM Senior Examiner for the Customer Communications module