Total Quality Management in Healthcare (HFMA HEALTHCARE FINANCIAL MANAGEMENT SERIES)
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Book Details
Author(s)
D. H. Stamatis, Dean H. Stamatis
Publisher
Irwin Professional Publishing
ISBN / ASIN
0786309806
ISBN-13
9780786309801
Marketplace
France 🇫🇷
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Description
This text explains the need for quality in healthcare, and defines quality from the healthcare professional's perspective. It provides guidance on appropriate strategies and implementation techniques, and includes a detailed discussion of ISO 9000 in healthcare. The impact of customer satisfaction is illustrated, and strategies are provided for a marketing approach to TQM in healthcare.
