Designing Cross-Functional Business Processes (Jossey-Bass Management)

This comprehensive collection of practical tools will help you through the complexities of business process design. This hands-on kit integrates theory, economics, and psychology to help you * establish clear goals for process redesign* understand how your current processes work (or don't work)* create the best and simplest design to solve the problem* overcome barriers to implementation ...and more! It is packed with checklists, worksheets, and procedures to help you identify, analyze, and design processes that will improve your organization's performance.