Quality in the Veterans Health Administration: Lessons from the People Who Changed the System

?Courage, compassion, insight, and success--the story behind and about pivotal changes in one of America's great health care systems. Every potential patient (and that's all of us) should understand the issues that Galen Barbour addresses. There are clear implications for the entirety of American health care.?--Alfred S. Buck, executive vice president of performance measures and research, Joint Commission on Accreditation of Healthcare Organizations