Redefining a Public Health System: How the Veterans Health Administration Improved Quality Measurement

A remarkable story, told by Galen L. Barbour, M.D., a top-level Veterans Health Administration (VHA) executive. This book reveals how the VHA met the challenge of improving health care quality measurement throughout its enormous system. Barbour tells of overcoming myriad obstacles, including internal apathy and resistance from administrators and physicians.This achievement has striking implications for health care executives who are charged with quality improvement within their own organizations.