Total Quality Management in Human Service Organizations (SAGE Human Services Guides)
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Book Details
Author(s)
Lawrence L. Martin
Publisher
SAGE Publications, Inc
ISBN / ASIN
0803949502
ISBN-13
9780803949508
Marketplace
India 🇮🇳
Description
Total Quality Management (TQM) is shaping the management of the 1990s. This book is the first to present TQM concepts with social service administrators in mind. With examples drawn from public administration, gerontology, public health and non-profit-making organizations, the book provides sound background information on TQM for practitioners.
