Please Don't Shoot the Messenger!: How to Talk to Demanding Bosses, Cluesless Colleagues, Tough Customers Without Losing Your Cool (Or Your Job!)

The business world is filled with unsettling circumstances and thorny situations that often require a person to break bad news or express uncomfortable information to people who don't want to hear it. This high-spirited yet helpful guide shows how to improve communication skills in challenging business situations, both in and out of the office and with customers and colleagues alike.