The ISO 9000 Book: A Global Competitor's Guide to Compliance and Certification

To succeed in today's high-stakes international marketplace, global companies have to be tougher - and better - than their competition. And that means measuring up to the quality standards that the world judges suppliers and partners by: the ISO 9000 Series. But when it actually comes down to becoming certified to the ISO (International Organization for Standardization) 9000 standard, many companies are at a loss. Newly revised to reflect the latest changes to the standards, the second edition of this popular guide contains everything companies need to know to meet the competitive requirements of ISO 9000. Authors John T. Rabbitt and Peter A. Bergh demystify the process of complying with this quality standard by laying out the basics of what ISO 9000 is, what it means to your organization, how it fits into your overall quality efforts, and why you may be required to comply. They provide practical, firsthand advice based on their quality improvement experiences at The Foxboro Company, one of the first U.S. companies to become fully certified to ISO 9001.