Customer Service Operations: The Complete Guide
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Book Details
Author(s)
Warren Blanding
Publisher
AMACOM
ISBN / ASIN
0814450040
ISBN-13
9780814450048
Marketplace
France 🇫🇷
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Description
A guide to developing and running a profitable service-oriented department, with tips on making a contribution to the company bottom line, focusing on customer needs, cutting costs while increasing efficiency, and choosing between telecommunications options.
