Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service

Tales of Knock Your Socks Off Service: Inspiring Stories of Outstanding Customer Service, the sixth book in AMACOM's popular series on customer service, eschews the straightforward advice and direct suggestions dispensed by its predecessors and introduces 175 real-life examples meant to propel readers toward similar conduct. Kristin Anderson and Ron Zemke have divided their anecdotes into themed sections, such as "Above and Beyond" (celebrating actions that "surpass the call of duty") and "Great Saves" (spotlighting "recoveries that renew customer faith"), and offer a half-dozen profiles of exemplary corporations, including Lands' End and Norwest Bank.