Development of Supplemental Quality Improvement Items for the Consumer Assessment of Healthcare Providers and Systems (CAHPS)

Name: Development of Supplemental Quality Improvement Items for the Consumer Assessment of Healthcare Providers and Systems (CAHPS)
Author: Donna O. Farley, Denise D. Quigley, Julie A. Brown, Marc N. Elliott, Han de Vries
ISBN: 9780833040022

Author Donna O. Farley, Denise D. Quigley, Julie A. Brown, Marc N. Elliott, Han de Vries

Publisher Rand Publishing

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Book Details

Author(s) Donna O. Farley, Denise D. Quigley, Julie A. Brown, Marc N. Elliott, Han de Vries

Publisher Rand Publishing

ISBN / ASIN 0833040022

ISBN-13 9780833040022

Marketplace France 🇫🇷

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Description

Describes the process whereby RAND worked with health plans to identify the specific issues of concern to them about the usability of the Consumer Assessment of Healthcare Providers and Systems (CAHPSÂ¨) results for quality-improvement actions. Initiated in 1995, CAHPS establishes survey and reporting products that provide consumers information on health plan and provider performance.