The Library Manager's Deskbook: 102 Expert Solutions to 101 Common Dilemmas

"The Library Manager's Deskbook" is a quick-access handbook of expert advice for handling the everyday perils and predicaments encountered in all types and sizes of libraries. It assists managers before, during and after crises develop. Written by a team of two management professors and a library administrator, "The Library Manager's Deskbook" offers 102 workable solutions to 101 of the most common dilemmas in library management. Organised in an easy-to-use question-and-answer format, the authors tackle nearly every dilemma that can occur in the library, then offer sound solutions drawn from actual experience. Topics include workplace security, sexual harassment, liability, performance evaluations, multiculturalism, support staff supervision, use and abuse of power, and staff personality conflicts. As a "102nd Solution" the authors clearly outline library applications of Total Quality Management (including its use in preventing problems), offering a TQM primer for newcomers to the concept. A management maxims section concludes the guide and offers a quick summary of some of the management tips included in the book. Practical solutions and real-world examples make this a valuable companion and resource for administrators and supervisors.