Ethics And Customer Service

This up-to-date, concise, conversational guide demonstrates the importance of good customer service to your business and to the insurance industry. From the challenges of handling a death claim to routine requests for service, you'll learn how to make the most of your contacts with clients. This book addresses:

The business value of good customer service

The price of poor customer service

Dealing with unethical professionals

TQM Perspective

Agent and home office conduct