Online Customer Care: Applying Today's Technology To Achieve World-Class Customer Interaction
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Book Details
Author(s)
Michael Cusack
Publisher
ASQ Quality Press
ISBN / ASIN
0873893832
ISBN-13
9780873893831
Marketplace
France 🇫🇷
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Description
This text presents a comprehensive and forward-looking view of late-20th century customer care practices as they pertain to the elements of process, technology and content.
