Linking Customer and Employee Satisfaction to the Bottom Line
50.00
USD
Book Details
Author(s)Derek R. Allen, Morris Wilburn
PublisherASQ Quality Press
ISBN / ASIN0873895010
ISBN-139780873895019
Sales Rank2,934,386
MarketplaceUnited States 🇺🇸
Description
Focuses on the relationship between customer satisfaction and tangible business outcomes like market share, revenue, and profitability. This book can ensure that appropriate scales, variables, and assumptions are used.
