Excuses, Excuses, Excuses...for Not Delivering Excellent Customer Service- –and What Should Happen!
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Book Details
Author(s)
Darryl S. Doane, Rose D. Sloat
Publisher
HRD Press
ISBN / ASIN
0874256143
ISBN-13
9780874256147
Marketplace
France 🇫🇷
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Description
Sick of hearing your customer service staff say: My computer is down, It's lunch time, I haven't gotten to it yet, etc. etc.. This book is an encyclopedia of what your service staff should say and do, instead. Ideal as a service coaching resource, this book provides a quick and easy solution that will improve customer perceptions about your organization and its service staff.
