Transforming the Bottom Line: Managing Performance With the Real Numbers
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Book Details
Author(s)
Hope, Tony
Publisher
Harvard Business Review Press
ISBN / ASIN
0875847463
ISBN-13
9780875847467
Marketplace
United Kingdom 🇬🇧
Description
Argues that 30 percent of a company's costs are for activities which do not benefit the customer, offering strategies for measuring and developing workflows which add value to the customer.
