Managing Change: A Guide to Producing Innovation from Within

A guide written by practitioners for practitioners, that offers clear practical guidelines for creating innovative programs from within organizations. The essence of the STEP approach is the importance of relying on the advice and insights of employees if you want to implement significant long-term change. Developed, tested, and implemented by the state of Minnesota, the STEP approach won one of the coveted awards of the "Innovations in State and Local Government Programs", sponsored by the Ford Foundation and Harvard University's John F. Kennedy School of Government.