Auditor Roles in Government Performance Measurement: A Guide to Exemplary Practices at the Local, State, and Provincial Levels

An experience-derived framework of roles and practices you can implement to add value to the performance measurement and management of your organization.
The principles, criteria, and audit steps you should follow in these practices.
Details on major audit products, including citizen surveys and public performance reports.
Four case studies providing professional insight in the evolution of these practices and the profession.