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I Want You to Cheat!: The Unreasonable Guide to Service and Quality in Organisations

AuthorJohn Seddon
PublisherVanguard Consulting Ltd
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Book Details

Author(s)John Seddon
PublisherVanguard Consulting Ltd
ISBN / ASIN095197310X
ISBN-139780951973103
MarketplaceFrance  🇫🇷

Description

Illustrates many key principles which need to be understood when improving the performance of organisations.

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