ISO 9001: Management Responsibility In a Nutshell

ISO 9001 requires active, demonstrable management involvement in your quality management system. Auditors are required to determine if management is truly involved and committed to the success of the organization’s ISO 9001:2000 effort. This book from the authors of the best-selling ISO 9001 In a Nutshell clearly and concisely explains everything managers need to know to ensure a successful registration. Inside you'll find such information as: management responsibility overview; management commitment; management representative; quality policies, planning, and objectives; management review; utilizing customer feedback; continual improvement and management responsibility; and answers to commonly asked questions.