Cash Quest: The Path Less Traveled--How to Beat Language Barriers and Improve Language Minority Customer Service to Make More Money

Cash Quest The Path Less Traveled is the first book and audio-cassette training kit ever to help individuals and organizations increase revenue through better communication with and service to language minority customers and clients. This kit is loaded with simple-to- apply, use-now strategies to help people succeed in this increasingly vital business area. Cash Quest: The Path Less Traveled, shows you how to

Identify the fundamentals of cross-language confidence

Improve your ability to understand non-native speakers of English

Increase your effectiveness speaking across language barriers - be understood by more people in more places

Enhance facilities to help more customers feel more welcome in your store or office

Leverage existing staff to begin a system of specialized service that can grow with your business

The Cash Quest kit includes:

A Guide to Superior Languge Minority Customer Service A one-of-a-kind book that teaches how to communicate more effectively across language barrires; an easy-to-read guide to success. 75 pgs, paperback, 8 1/2 x 5 1/2.

Cash Quest: The Path Less Traveled - In Session! A live recording of Dr. Grow's engaging seminar based on his experience in the field. Two cassette tapes. Approx 90 minutes.

Cash Quest Facilities Assessment Checklist A fast and easy way to evaluate your prepration in the area of language minority customer service.

Any person or organization that works directly with the public should have Cash Quest: The Path Less Traveled in their training library.