Information Technology Roadmap for Professional Services Firms

The only book of its kind, the IT Roadmap is a plan of action for Professional Services Firms wary of jumping onto the information superhighway without a map of where they are going. Readers will be provided with a simple yet effective approach for defining a strategy for incorporating information technology in support of their business operations. Professional Service Firm operations are depicted as a set of business processes which form a business model that can be understood by both business owners and IT solution providers. This common understanding promotes effective communication between business and technical personnel and reduces the risk of failed deployments of new technology. Decisions concerning which technologies to deploy and when to deploy them are driven by Key Performance Indicators (KPI) highlighted by this model. Business owners will be able to manage quantitative business cases for their technology projects and track the impact of these projects to their financial performance. The end result is a practical guide for IT novices and experts alike on how to implement a low risk IT strategy focused on business performance.