The 8 Essential Skills for Supervisors & Managers: 2nd Edition

A new edition of a widely-adopted book aimed at the new supervisor, recently promoted manager, or team member who is now leading the team. This book provides a wealth of useful, practical, and real-life keys to success - The 8 Essential Skills for Supervisors & Managers. Additional chapters, new material, extensive revision, and a full index are included in this 2nd edition. This book is used as the core text for supervisor and manager development programs in all kinds and sizes of organizations; from local manufacturing, service, and nonprofits to global firms with operations throughout the world. Feedback from clients includes, "This is the most comprehensive, accessible, well-written book for supervision and management training in the past decade!" The job of first-line supervisor and middle-manager (the first and second rungs on the ladder of organizational management) are the most difficult and challenging positions in any organization. These positions are frequently the most overlooked when it comes to recognition, often receive too little information about most aspects of the organization's strategy, and yet are relied upon to manage the employees who must implement that strategy on a day-to-day basis.