Maintenance resource management training

Original publisher: [Washington, D.C.] : U.S. Dept. of Transportation, Federal Aviation Administration, [2000]. OCLC Number: (OCoLC)309886242 Subject: Airplanes -- Maintenance and repair -- Training of -- United States. Excerpt: ... 9 / 28 / 00 AC 120-72 ( 6 ) Norms have been identified as one of the dirty dozen in aviation maintenance and a great deal of anecdotal evidence points to the use of unsafe norms on the line. The effect of unsafe norms may range from the relatively benign, such as determining accepted meeting times, to the inherently unsafe, such as pencil-whipping certain tasks. Any behavior commonly accepted by the group, whether as a standard operating procedure ( SOP ) or not, can be a norm. MRM courses should attempt to help individuals identify group norms, ferret out unsafe norms and take appropriate action. h. Health and Safety / Situational Awareness / Leadership. ( 1 ) MRM training should contain modules that address worker health and safety, situational awareness, and leadership. Each of these concepts has been identified as important to maintaining an effective safety culture. ( 2 ) Worker Health and Safety. ( a ) Healthy employees are more productive and effective than non-healthy employees. The focus of MRM training is on public safety ( the effect of human error on the flying public, for example ). MRM also should encourage employee safety training. Employee safety is an integral part of an overall safety culture in an organization. ( b ) Working safely depends on eliminating human error and stressors in the work environment. Human error models are reviewed and placed in the context of one's personal well-being. For example, a human error model used previously to analyze what led to an aircraft accident could also be used by trainees to analyze an accident that occurred within the hanger. By applying many of the same principles of human factors analysis, trainees could learn to work more safely in an otherwise hazardous environment. (...