Executive guide: improving mission performance through strategic information management and technology: learning from leading organizations

Original publisher: Washington, D.C.: The Office ; [Gaithersburg, Md.] (P.O. Box 6015, Gaithersburg 20884-6015): The Office [distributor, 1994] OCLC Number: (OCoLC)32113473 Subject: Administrative agencies -- United States -- Management. Excerpt: ... Decide to Change: Initiate, mandate, and facilitate major changes in information management to improve performance Many federal agencies have an approach to information management characterized by ( 1 ) a short-term focus that emphasizes the status quo, ( 2 ) line management that is not engaged in, accountable for, or knowledgeable of information management issues, and ( 3 ) a largely paper-oriented planning process that is tied to existing ways of doing business. In contrast, senior management in the leading organizations we studied made a personal commitment to improve by ( 1 ) recognizing the need to fundamentally change information management, ( 2 ) creating line management ownership to incorporate information management into business planning, and ( 3 ) taking specific actions to maintain momentum over time. Such action resulted in a serious, motivated, sustainable improvement effort that had a wide impact throughout the entire organization. Decide to Change Direct Change Support Change 9 Establish customer / supplier 1 Recognize and communicate 4 Anchor strategic planning in relationships between line the urgency to change customer needs and mission and information information management goals management professionals practices 5 Measure the performance of 10 Position a Chief 2 Get line management key mission delivery processes Information Officer as a involved and create senior management partner ownership 6 Focus on process improvement in the context of an architecture 11 Upgrade skills and 3 Take action and maintain knowledge of line and momentum 7 Manage information systems information management projects as investments professionals 8 Integrate the planning, budgeting, and evaluation processes GAO / AIM...