This is a guide to problem solving for success, designed for problem solvers of all levels in every industry. This problem-solving handbook combines elements of the simplest and most complex approaches, including ISO Corrective Action, Ford 8D, A3 Thinking, PDCA, Kepner-Tregoe , Shainin , and Lean Six Sigma DMAIC.
This handbook provides guidance through a simple seven-step approach called SUCCESS:
Step One - State the Problem and Goal
Step Two - Understand the Cause
Step Three - Confirm the Cause
Step Four - Construct the Solution
Step Five - Execute the Solution
Step Six - Sustain the Solution
Step Seven - Salute the Team
Employing this seven-step approach results in efficient and effective problem solving with sustainable solutions. With the purchase of this problem-solving guide, the reader has access to a downloadable file containing all templates referenced in the handbook.