It's Bad Business to Injure Your Customer: Retail Safety Management

Nothing is more important than protecting the public or your employees from physical injury. If you own a retail store, manage a factory, or are an attorney whose practice includes personal injury suits, It’s Bad Business to Injure Your Customer will become an essential guide for you. Author Larry Roderick, Ph.D., shows how accidents can be predicted and prevented by following certain safety engineering principles and practices. As an expert in safety engineering and product liability, Roderick covers the spectrum of workplace environments and their inherent dangers, even providing detailed ergonomic checklists. It’s Bad Business to Injure Your Customer examines actual personal injury cases and illustrates how proper building design, layout, and employee training contribute to employee and customer safety. Roderick’s book also clearly explains what vital changes can be made to ensure public well-being.