Itil Heroes' Handbook: Itil For Those Who Don'T Have The Time

The goal of this ITIL book is to help you understand ITIL in the right spirit without getting lost in the buzzwords. Just to keep you on your feet, I'll start with ITIL basics however focus more on ITIL implementation. Don't worry if you are just getting started with ITIL. This ITIL Book is written simple enough for anyone with a basic understanding of IT.