Service Quality Management: Theory and Application
Book Details
Author(s)Dr Peter D Mauch
ISBN / ASIN1449517951
ISBN-139781449517953
AvailabilityUsually ships in 24 hours
Sales Rank5,951,125
MarketplaceUnited States 🇺🇸
Description
Dr Mauch describes: organizing for quality, planning for quality, staffing for quality, controlling for quality, motivating for quality and special quality topics.

