Stop! Don't Shoot Your Partner: How to Face Conflict and Walk Away Satisfied

Here's what Stop! Don't Shoot Your Partner is all about: It's a problem when your partner (your customer or teammate) comes to you unhappy, dissatisfied, with a complaint, and wants you to back down or change your mind. It's a problem when you discover you are in the middle of a fight that you didn't know had even started. It's a problem when your idea, point of view, opinion, or interest is at odds with that of your partner. It's a problem when the requested compromise would result in compromised quality, productivity, or safety. When you are in conflict with people you work with and do business with, what can you do? What do you do when what your partner wants is more than you want to sacrifice, more than you are willing to give up just to get along? This book will show you what to do when you and your partner aren't getting along, when you are on opposite sides of the issue.