Am I Great at Customer Service?: 25 Characteristics of People Great at Customer Service
Description
Do you want to be great?
Do you want to be able to set yourself apart from 99% of the employees in your industry? Do you want to go to work, knowing you're the best you can be at customer service?
If so, you need to ask yourself one question: "Am I Great at Customer Service?"
This book showcases the 25 qualities of people who are great at customer service - not just good, but GREAT!
You'll learn about the attitudes of the customer service stars. You'll learn what techniques they use when in front of the customer. And you'll learn what they do to shine even when the customer's not around.
Each chapter describes a characteristic of greatness, incorporating funny, interesting, and thought-provoking stories that illustrate the point.
And each chapter ends with the opportunity for you to think about...well, YOU! There are 4 statements you use to rate yourself after each chapter and additional questions for you to consider how good you are right now.
After reading the book, you can go to our website (amigreatat.com), enter your ratings, and get a FREE evaluation of your customer service perrmance  - where you're GREAT, and what you need to do to become GREAT at customer service!
In the end, you'll learn specifically what you need to do to become GREAT at customer service!
Do you want to be able to set yourself apart from 99% of the employees in your industry? Do you want to go to work, knowing you're the best you can be at customer service?
If so, you need to ask yourself one question: "Am I Great at Customer Service?"
This book showcases the 25 qualities of people who are great at customer service - not just good, but GREAT!
You'll learn about the attitudes of the customer service stars. You'll learn what techniques they use when in front of the customer. And you'll learn what they do to shine even when the customer's not around.
Each chapter describes a characteristic of greatness, incorporating funny, interesting, and thought-provoking stories that illustrate the point.
And each chapter ends with the opportunity for you to think about...well, YOU! There are 4 statements you use to rate yourself after each chapter and additional questions for you to consider how good you are right now.
After reading the book, you can go to our website (amigreatat.com), enter your ratings, and get a FREE evaluation of your customer service perrmance  - where you're GREAT, and what you need to do to become GREAT at customer service!
In the end, you'll learn specifically what you need to do to become GREAT at customer service!
