All I Said Was...: What Every Supervisor, Employee, and Team Should Know to Avoid Insults, Lawsuits, and the Six O'Clock News

It takes little imagination to think of how easily a single thoughtless, stupid or cruel remark can cause enormous damage to a person's career dreams and professional standing. Numerous examples can be found in the newspapers and on the six o'clock news. All I Said Was ... is an experienced navigator's advice on how to avoid the rocks and shallows of a workplace that is increasingly diverse and confrontational. Written by a management consultant and a former EEO officer, the book steers a course between being hypersensitive and being indifferent to the feelings of others. Its practical approach can be used by individuals and employers to prevent harassment, avoid public relations disasters, and foster trust.