Lean Six Sigma for Service Training Set (CD with PowerPoint slides)

(Provided as a CD with PowerPoint slides with extensive Note Pages). The Lean Six Sigma for Service Training Set is a comprehensive 16-hour training program to educate all levels of employees within an service organization in Lean and Six Sigma tools, concepts, and methodologies that will assuredly improve processes in terms of quality, cost, and delivery within a safe environment. References will be made in the Notes section throughout this training set guiding you to the appropriate page in The Lean Six Sigma Pocket Guide XL and/or Pursuing Perfect Service book. The books should be used (and provided) post-training as a key reference for the tools and concepts conveyed throughout the training session. Numerous slides will contain additional text directly from the books to allow you to customize it for your organization. The Lean Six Sigma for Service Training Set includes: 1 - CD with all files available electronically for customization which includes: 5S Activity (plus other activities throughout) Lean Six Sigma Jeopardy Game Lean Simulation detailed instructions Lean Sigma for Service Excellence and Gap Analysis (Excel) Value Stream Mapping Exercise Transformation Case Study 100+ Photos and Examples of Lean Sigma Tools This training set is meant to be for service industry employees at all levels. The examples are from various service type industries and functions and provides a broad perspective of the tool or concept. The examples will be the driving force throughout the presentation. However, if you desire a more focused presentation just for your service industry (e.g., retail, financial, entertainment, hospitality, etc.) , then simply remove the appropriate slides or examples that do not relate to your industry and add others the main content of the tool will be the same, the application may be a bit different. It is also highly recommended that you do supplement this presentation with examples from your organization. Each of the 50+ tools and concepts will be conveyed in a standard format. The format is as follows: 1. One slide will contain the definition as well as the benefits of that tool or concept 2. One slide will contain the basic steps or guidelines to use or implement that tool or concept (to be used for discussion purposes and modified accordingly) 3. One or more slides will contain industry examples of that tool or concept in practice The Lean Simulation, Lean Six Sigma Jeopardy Game, Sustainability, Transformation Case Study, and Service Excellence Assessment and Gap Analysis are presented at the end of the Control Phase as optional activities and discussion points. Note: Due to the multiple versions and platforms of PowerPoint there may be some text, bullets, or numbering reflow issues that require some additional formatting. If you require another version, please contact someone at The Lean Store.