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The Value Profit Chain: Treat Employees Like Customers and Customers Like Employees

AuthorJames L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger
PublisherFree Press
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Book Details

Author(s)James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger
PublisherFree Press
ISBN / ASIN1476799989
ISBN-139781476799988
MarketplaceUnited States  🇺🇸

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