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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms

AuthorJames L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger
PublisherBerrett-Koehler Publishers
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Book Details

Author(s)James L. Heskett, W. Earl Sasser Jr., Leonard A. Schlesinger
PublisherBerrett-Koehler Publishers
ISBN / ASIN1626565848
ISBN-139781626565845
MarketplaceUnited States  🇺🇸

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