ShoreTel Business Continuity Best Practices: Resiliency, High Availability and Disaster Planning with a ShoreTel IP-PBX
Book Details
Description
The definitive work on architecting a reliable ShoreTel Unified Communication system
This book provides best practices and detailed information on configuring the fault tolerance, high-availability, resiliency and redundancy features of the ShoreTel Unified Communications system.
At 125-pages, this book covers all aspects of the ShoreTel Unified Communication system through ShoreTel version 13.
100% of proceeds are donated to the American Red Cross.
Contents include:
ShoreTel Components and the ShoreTel Distributed Architecture
Design Features, Benefits and Best Practices
- ShoreGear Voice Appliances: Hardware Features
- Full Mesh Connectivity and Distributed Intelligence
- Location Service Protocol (LSP)
- Selection of Primary and Secondary End Points for Application Services
- Backup Auto Attendant
- Peer-to-Peer Audio Path
Single Site Redundancy
- Distributed Call Control
- Redundant Call Control
- Analog Phone and SIP Phone Failover
- Power Fail Transfer Ports
- Single Site Redundancy: Summary
Application Services
- Explicit Backup Extensions
- Replicated Services: Auto Attendants and Account Code Collection
- Distributed Services: Workgroups
- Distributed Services: Voice Mail
- Services that Failover: Call Detail Record (CDR) Collection
- Services that Do Not Failover
Multi-site Redundancy
- Multi-site Configuration
- Call Control and PSTN Access
- Application Services
- Redundant Call Control
- IP Phone Configuration Switches
Database Changes and Server Redundancy
- "Call Forward Always" Override (*72/*73)
- Distributed Database
- Server Redundancy
- Physical Component Redundancy with Stratus Technologies
- HQ Server Redundancy with Double-Take
- Multiple Server Redundancy with VMware
Analyzing Failure Scenarios
Network Call Routing
- Outbound Call Routing
- Call Scenarios
- Inbound Call Routing
- Parent as Proxy
- Call Cost Promotion
- PSTN Failover
Site Tree Hierarchy
- 4, 5, and 6-Party Conferencing
- Spare Switch Selection
- Selection of DRS Servers
Working with Schedules
- The Application of Schedules
- Accommodating Different Time Zones
- Schedules Applied to Call Handling Modes
Disaster Recovery Planning
- Accommodating Inaccessible Sites
- Accommodating Down Sites
- Preventing Total Loss of Services
- Extension Reassignment and SoftPhone Considerations
- Disaster Recovery (DR) Sites
- Hot-standby Sites
- Colocation Sites
Distributed Routing Service
- Extension Call Routing with DRS
- PSTN Call Routing with DRS
- Selecting DRS servers
- Extent of DRS involvement in Call Control
- Maintenance Pages when DRS is Enabled
- Design Considerations with DRS Enabled
Additional Considerations
- Event Filters and Alarm Notification
- Enterprise Contact Center
- SA-100 Appliances
- Redundant Power Supplies
Resources, References and Further Reading
Appendix A: HQ, DVS and V-switch Features
Appendix B: Voice Mail Prompt Behavior
Appendix C: Questions and Answers
- Rebooting Questions
- Colocation Site Questions
- Communicator Questions
- Hunt Group Questions
Appendix D: LSP Tables
- LSP Commands
- LSP Examples
- LSP Status During an Outage
