Conducting a Contact Center Assessment
Book Details
Author(s)Michael Cusack
PublisherOnline Customer Care
ISBN / ASIN1481865277
ISBN-139781481865272
AvailabilityUsually ships in 24 hours
Sales Rank1,356,716
MarketplaceUnited States 🇺🇸
Description
Using key areas of focus to include efficiency, effectiveness, capability and competitive differentiation, this book is designed to help managers identify opportunities for improvement by describing a step-by-step process for conducting a contact center assessment.
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