Conducting a Contact Center Assessment
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Book Details
Author(s)
Michael Cusack
Publisher
Online Customer Care
ISBN / ASIN
1481865277
ISBN-13
9781481865272
Marketplace
India 🇮🇳
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Description
Using key areas of focus to include efficiency, effectiveness, capability and competitive differentiation, this book is designed to help managers identify opportunities for improvement by describing a step-by-step process for conducting a contact center assessment.
