Quality Improvement Tools: Reference & Participant Training Kit

Juran's Quality Improvement Tools Reference & Participant Training Kit is a proven, easy-to-use, and cost-effective system that enables teams to collect the right data, analyze it, and apply their findings to a project. This workbook was primarily designed for use in the context of a highly participative, instructor-led workshop. Each chapter (tool) is designed for about one half-day of classroom time. Your instructor may, however, adjust the pace to meet the needs of the participants. The tools can be taught in individual half-day workshops or in a full workshop program – up to five days long for all tools. You should expect to spend a majority of your classroom time actively participating in exercises or class discussion, using the workbook as your guide. The tools covered in this kit include: 1. Process Maps 2. Brainstorming 3. Cause-Effect Diagrams 4. Data Collection 5. Graphs and Charts 6. Stratification 7. Pareto Diagrams 8. Histograms 9. Scatter Diagrams 10. Box Plots