Common Sense Customer Service: Improve Your Job Skills & Provide A Great Customer Experience

A must-have to add to your customer service training program. Great for large or small companies.
Non-threatening, chatty style - easy to read, easy to absorb.
Victoria Wells talks from a wealth of customer service experiences in a non-threatening, chatty, common sense style that most people will find an easy read.
Every manager should not only give a copy of this book to each of their customer service reps, the should have a copy for themselves, too. The Extra Chapter that is targeted specifically at managers includes some valuable insights.
An excellent handbook for all your customer service personnel.
General enough for any industry but in-depth enough to be truly useful.