CMDB 31 Success Secrets (What You Need to Know)

There has never been a CMDB manual like this. CMDB 31 Success Secrets is not about the ins and outs of CMDB. Instead, it answers the top 31 questions that we are asked and those we come across in forums, our consultancy and education programs.

It tells you exactly how to deal with those questions, with tips that have never before been offered in print. This guidebook is also not about CMDB best practice and standards details. Instead it introduces everything you want to know to be successful with CMDB.

A quick look inside of the subjects covered: Configuration Management Database of ITIL, IT Services Underpinning Contracts Processes: Service Level Management Supplier Management, Configuration Management Are All The Same, Understanding ITIL Concepts and Terminology, Role of the ITIL CMDB, Features of Any Standard ITIL Service Delivery Case, Populating the CMDB, Definitive Media Library (DML): (previously known as the DSL), Recognizing the Need for ITIL services, Configuration Management Database (CMDB) ITILs Standardized Database Scheme, Specialist Training, The Configuration Management Database (CDMB), Service Support Disciplines, IT Services Customer-Based SLA Template Process: Service Level Management, Project Management And ITIL : Configuration Management Are All The Same Project management and ITIL…., IT Services Detailed Objectives/Goals Process: Service Level Management, IT Services Service-Based SLA Template Process: Service Level Management, Project Management And ITIL : In Florida there are now many schools offering project management…., Configuration Management Activities, Help Desk Glossary, CMDB, IT Services Operational Level Agreement Process: Service Level Management, ITIL : ITIL Service Management Processes can be broken down into 2…., ITIL v3 Foundation Glossary, Configuration Management, ITIL flow process on live demo, Federated CMDB, Change Management Goal and objectives, Service Desk Self help, IT Services Multi-Level-Based SLA Templ