On Becoming a Listening Organization: Essential practices for positively impacting people, products and profits

Listening is like many creative acts in business: the more we do it, the more surprised we are by what we discover. Many of us know the exquisite feeling of being attuned to and validated by a truly skillful listener – of feeling deeply heard, acknowledged, accepted, and understood; of "feeling felt." Being listened to enlivens us and inspires opportunities to explore what we think, how we feel, what we want, who we are, who we’ve been and who we’re becoming…as individuals, and even more importantly, as members of organizations.