Preparing Staff to Serve Patrons With Disabilities: A How-To-Do-It Manual (How to Do It Manuals for Librarians)

Here are the background, techniques, and tools library managers need to help frontline staff provide excellent service to patrons with disabilities in compliance with the Americans with Disabilities Act (ADA). Organized by service area, the manual features special chapters on the needs of children, young adults, and seniors with disabilities; staff attitudes; responsibilities of paraprofessionals and professional staff; and inexpensive strategies for improving service to disabled patrons. Numerous resource lists are also included.