Leadership for Great Customer Service: Satisfied Patients, Satisfied Employees (ACHE Management)
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Book Details
Author(s)
Thom A. Mayer, Robert J. Cates
Publisher
Health Administration Press
ISBN / ASIN
1567932282
ISBN-13
9781567932287
Marketplace
France 🇫🇷
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Description
Presents a humorous look at customer service written by practicing physicians and provides a blueprint for creating and sustaining a practical customer service program. Offers practical strategies for working with patients and uses numerous examples. Also includes scripts for situations commonly encountered in clinical practice.
